New Britain , Connecticut ITIL Training

Design thinking is a crucial pillar in today’s problem-solving imperatives. In fact, it is being pursued as a unit course in various institutions across the globe, thus underlying its importance in aiding objective human thinking. It’s not a specific property for designers. Far from it, it has emerged as an innovative solution-seeking tool for all great inventors and innovators.

By description, it is a design methodology used for tackling complex problems that are virtually unknown or ill-defined, through a careful evaluation of the human needs involved, understandably restructuring the problem, by brainstorming to create many solutions, and by adopting a direct approach in testing and prototyping. It helps us come up with creative ways to solve nagging problems that stem from us and especially in the workplace setting.

The ‘overwhelmed/overburdened employee’ is a common term in HR offices across many organizations in the world. Employees are faced with a huge challenge in regards to coping with fast-paced technological and office changes in the working environment. This had led to a massive stagnation in productivity, prompting HR heads to look for new ways to reduce their employees’ stress and workload.

While evaluating many options, this model of thinking has posed as a helpful tool for HR managers when dealing with their vexed employees. IT training, in particular, has helped shape the productive realms of many companies out there.

Let’s explore how this thinking domain can be used to plan employee skill training:

Empathize

If you want to show concern for your employees, first empathize with their situation. Seek to understand the needs of the employees deeply, what they lack, what they need, and the challenges that they are likely facing. This will act as the basis of plotting the problem and working on the next phase of solving it.

You can collect data in this phase through empathy maps and journey maps. In the latter, you endeavor to steadily track the day-to-day activities and tasks of employees. This is achieved through observations or structured interviews. In turn, it aids in elevating the thinking process.

Through empathy maps, you ponder on collected findings and synthesize them keenly. Here, you seek to establish how an employee is thinking, their feelings, and insights into the probable root cause of the problem.

Define the Problem

After a comprehensive analysis of the collected data; the problem definition phase should follow. The idea here is to locate the underlying root of the problem concisely. HR should seek to utilize an analysis framework to help address problems affecting the holistic being of all employees. Therefore, each issue would require a list of underlying causes: lack of motivation, lack of knowledge/understanding, or just lack of skill.

Once the root cause(s) are clearly defined, a clear problem statement should be drawn up alongside performance goals that are firmly based on actual drivers.

Think Solely About Employee-Based Solutions (iterative learning)

Conventionally, customers are at the heart of every organization’s dealings. They inspire and drive the company’s objectives because they are crucial in profit making. However, employees have greatly suffered while working ‘behind the scenes.’ Such situations have led to employees feeling discontent and work under immense pressure, which inevitably leads to underperformance. To avoid this, the experimental learning concept can be utilized by HR offices to engage employees more by creating solutions that directly suit the situations they encounter daily.

Here, trainers are removed as the center of focus. An iterative ‘reflection’ cycle is established to tap continuous employee feedback in a bid to sharpen their skills. This method helps employees adapt to new technology through a well established IT consulting network. In the long run, employees don’t forget how they handled a particular problem, and this effectively raises a firm’s productivity.

Support Employee Tasks with Simple Technology (Ideate)

The simplest way to support employee-working experience is by not sidelining them unprepared with changing technology processes. As an HR Manager, fully engage your employees when transitioning to new tech by making use of effective training or consulting services. Specific training needs can be assessed and addressed within the organization or with a third party industry expert.

According to Deloitte’s 2016 Global Human Capital Trends Report, design thinking was isolated as crucial in crafting the employee experience. 79% of those interviewed identified it as imperative. However, almost a similar percentage agreed that a lot of compliance programs and training are still based on outdated modes of meetings and processes.

The report also recommended the need to put necessary consideration on employees through proper IT training for far colossal efficiency. One way to make this work is by drawing a connected roadmap of skills and information needed at certain work intervals. Shedding off overwhelming and irrelevant amounts of data for new employees is vital in retaining their concentration and output. What’s more, a customizable app can help employees undertake appropriate tasks at the specified time, thus resulting in higher revenue for the long term.

Implementing an Intuitive Tech Learning Approach (Ideate)

The basis of this argument is that not every employee is the same. All of them are differently gifted and shouldn’t be forced to use one inflexible technology or system that doesn’t cater to their individual needs in a buzzing work environment. This mode of critical thinking brings to life personas such that fictive employees representing a defined group of external employees are drawn up. In this set-up, the personas should be able to learn and work efficiently within their own small environment while quickly utilizing their own skill set and the required information to make things work.

An HR manager can replicate this working scenario through the use of role-plays. This can be achieved by conducting short-term soft skills training sessions to sharpen their ability to handle similar situations. In the case of new technology, video-replays on how to use it in a one-on-one customer scenario can help relieve the pressure and spur the employee to be more productive.

Prototype and Testing

Here, the HR Manager should run a couple of tests to ensure whether the desired model of skill training is working. One way to get started is by crafting a simple prototype of the technology required, probably as a single module to establish its viability.

The new technology should be vigorously tested during prototyping to pinpoint any leaks, disjoints, or performance issues. Structured walkthroughs can be implemented to help employees navigate the solution through proper IT training sessions.

What’s more, HR should conduct sessions to get the employees’ views, emotions, or feelings regarding the new solution. In case of any cause for concern, the prototype should be improved until it meets the intermediate needs of its users.

Iterations are also a common occurrence in this phase. Refinements and alterations are curved out to make sure that the final thing suits every employee in some understandable capacity.

Wrapping Up

Design thinking is crucial in any organizational setting in making sure that employees sync properly with the technology in place. This will go a long way in improving their productivity.

Agile Development with Scrum Practices

[Nov, 21, 2019] |
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We’re often asked by companies about how they can get the most value from Agile/Scrum practices. More specifically, they want to know if they are being as effective as best they possibly can be by using the Scrum framework for their explicit needs.

The other objective for individuals is determining if it necessary to be certified in order to be effective in the Agile Scrum world? In short, a good Scrum Master must understand four things: the business they work in, the technology they work with, the Agile and Scrum principles, and, most importantly, people! Based on these facts, Scrum Master Certification is not enough – real life experience and a bit of soft skills should be part and parcel of their training. For organizations, the main goal is to understand industry best practices when adopting and applying agile principles, to build strong teams, understand and distill business needs into software requirements.

In terms of getting a good grip on training for Agile/Scrum, one can opt to pursue a certification in Scrum (CSM) Certified Scrum Master for personal reasons or for a job requirement. Or, one can simply opt to learn the benefits and pitfalls of the methodology and decide the best approach for them.

There are different ways to get started with Agile training. Below are two of the most common paths to Agile our students take.

The difference between staticmethod and classmethod

[Mar, 29, 2014] |
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In Python, we can create three types of methods in a class: instance or regular method, classmethod and staticmethod. Instance methods are associated, as the name infers, with an instance or object of the class and take self as the first parameter. Classmethods take a reference to the class, cls, as the first parameter of the class. Staticmethods, for the most part, are convenience methods that could be declared as functions since they really do not have much to do with the class itself. They were probably added at some time after the advent of Python in order to make the language more object oriented i.e. minimize the number of free floating functions.

Refer the our article static, class and regular methods in Python for a detailed explanation on this subject.

Toshiba Introduces New Solid-State Drives LineTo Market, Set For Release In August

[Jun, 13, 2012] |
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Toshiba has released a new line of solid-state drives (SSD) using 19 nanometers, which is currently the industry’s smallest lithography process.

The lineup will include mini-SATA and 2.5-inch form factors along with drives in 7mm and 9.5mm heights. All drives will use the most current serial ATA 6Gbps interface protocol.

Tech Life in Connecticut

Software developers in Hartford, Fairfield, New Haven, Greenwich and New Britain are rich in Fortune 1000 companies such as the Xerox Corporation, CIGNA, Aetna, and United Technologies Corporation just to name a few. A fun fact: Hartford has the oldest U.S. newspaper still being publishedâ€”the Hartford Courant, established 1764. Connecticut is also the insurance capital of the nation.

Learning is not attained by chance. It must be sought for with ardor and attended to with diligence. ~Abigail Adams

other Learning Options

Software developers near New Britain have ample opportunities to meet like minded techie individuals, collaborate and expend their career choices by participating in Meet-Up Groups. The following is a list of Technology Groups in the area.

NewHaven.js · Southern CT Open Source Users Group (SCOSUG) · 44. CT Perl Developers ·

Fortune 500 and 1000 companies in Connecticut that offer opportunities for IT Infrastructure Library developers

Company Name	City	Industry	Secondary Industry
Stanley Black and Decker, Inc.	New Britain	Manufacturing	Tools, Hardware and Light Machinery
EMCOR Group, Inc.	Norwalk	Energy and Utilities	Energy and Utilities Other
The Hartford Financial Services Group Inc.	Hartford	Financial Services	Insurance and Risk Management
Crane Co.	Stamford	Manufacturing	Tools, Hardware and Light Machinery
Cenveo. Inc.	Stamford	Business Services	Business Services Other
Amphenol Corporation	Wallingford	Computers and Electronics	Semiconductor and Microchip Manufacturing
W. R. Berkley Corporation	Greenwich	Financial Services	Insurance and Risk Management
Silgan Holdings Inc.	Stamford	Manufacturing	Manufacturing Other
Hubbell Incorporated	Shelton	Manufacturing	Concrete, Glass, and Building Materials
IMS Health Incorporated	Danbury	Business Services	Management Consulting
CIGNA Corporation	Hartford	Financial Services	Insurance and Risk Management
Chemtura Corp.	Middlebury	Manufacturing	Chemicals and Petrochemicals
Harman International Industries, Inc	Stamford	Computers and Electronics	Audio, Video and Photography
United Rentals, Inc.	Greenwich	Real Estate and Construction	Construction Equipment and Supplies
The Phoenix Companies, Inc.	Hartford	Financial Services	Investment Banking and Venture Capital
Magellan Health Services, Inc.	Avon	Healthcare, Pharmaceuticals and Biotech	Healthcare, Pharmaceuticals, and Biotech Other
Terex Corporation	Westport	Manufacturing	Heavy Machinery
Praxair, Inc.	Danbury	Manufacturing	Chemicals and Petrochemicals
Knights of Columbus	New Haven	Non-Profit	Social and Membership Organizations
Xerox Corporation	Norwalk	Computers and Electronics	Office Machinery and Equipment
Starwood Hotels and Resorts Worldwide, Inc.	Stamford	Travel, Recreation and Leisure	Hotels, Motels and Lodging
United Technologies Corporation	Hartford	Manufacturing	Aerospace and Defense
General Electric Company	Fairfield	Computers and Electronics	Consumer Electronics, Parts and Repair
Pitney Bowes, Inc.	Stamford	Manufacturing	Tools, Hardware and Light Machinery
Charter Communications, Inc.	Stamford	Telecommunications	Cable Television Providers
Aetna Inc.	Hartford	Financial Services	Insurance and Risk Management
Priceline.com	Norwalk	Travel, Recreation and Leisure	Travel, Recreation, and Leisure Other

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the hartmann software group advantage

why take IT Infrastructure Library Training with the hartmann software group?

A successful career as a software developer or other IT professional requires a solid understanding of software development processes, design patterns, enterprise application architectures, web services, security, networking and much more. The progression from novice to expert can be a daunting endeavor; this is especially true when traversing the learning curve without expert guidance. A common experience is that too much time and money is wasted on a career plan or application due to misinformation.

The Hartmann Software Group understands these issues and addresses them and others during any training engagement. Although no IT educational institution can guarantee career or application development success, HSG can get you closer to your goals at a far faster rate than self paced learning and, arguably, than the competition. Here are the reasons why we are so successful at teaching:

Learn from the experts.
1. We have provided software development and other IT related training to many major corporations in Connecticut since 2002.
2. Our educators have years of consulting and training experience; moreover, we require each trainer to have cross-discipline expertise i.e. be Java and .NET experts so that you get a broad understanding of how industry wide experts work and think.
Discover tips and tricks about IT Infrastructure Library programming
Get your questions answered by easy to follow, organized IT Infrastructure Library experts
Get up to speed with vital IT Infrastructure Library programming tools
Save on travel expenses by learning right from your desk or home office. Enroll in an online instructor led class. Nearly all of our classes are offered in this way.
Prepare to hit the ground running for a new job or a new position
See the big picture and have the instructor fill in the gaps
We teach with sophisticated learning tools and provide excellent supporting course material
Books and course material are provided in advance
Get a book of your choice from the HSG Store as a gift from us when you register for a class
Gain a lot of practical skills in a short amount of time
We teach what we know…software
We care…

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