Information Technology (IT) tools are here to support your business in the global market. Effective communication is key for IT and business experts to collaborate effectively in search of solutions. Consulting, reaching out for help to a third-party, can bridge the gap between your business marketing experts and IT operations experts, especially with the emergence of big data analytics and its implication on the global market. Having the right consultants equipped with business knowledge and data technology expertise can make a difference.

Your marketing organization is probably familiar with digital tools and conducting global research. Its results can uncover the journey customers take to purchase your products or use your services. It can highlight the pain points and frictions that prevent their experiences with you to be delightful and amazing. Armed with this knowledge and beautiful compelling presentations, marketing executives expect that IT operations leaders will translate these insights into actions.

But people in IT operations are too involved in meeting key performance indicators that have nothing to do with the end customers. Meeting requirements of faster and cheaper don't translate very well into customer satisfaction. A classic breakdown in communication is described in a Harvard Business Review article, “A Technique to Bridge the Gap Between Marketing and IT.” The author goes on to describe how a new CIO at a bank found IT to be focused on the internal organization as their customers, rather than the real end customer. Moreover, no one was looking at the incident reports which clearly showed that incidents were increasing. And nobody looked at what these incidents were doing to the bank’s customers. The startling and scary numbers of incidents were caught and addressed and brought down from 1,000 to 600 or (40%) and later to 450 per week.

Surprisingly, these type of seemingly isolated scenarios are still being discovered within organizations presently, sometimes internally, and through third party insights such as consultants.  By engaging consultants to provide a perspective based on what they’ve experienced before, they can often bring new and innovative ideas or possible challenges to the table that an internal processes probably wouldn’t have been able to see on their own.  Often, third party input can help to provide the translation needed to go from marketing research results into actions that IT operations can understand and make sense in their high-performance culture. When companies understand and use this knowledge to reassess how to improve their customer experiences, they work backward from what customers want to achieve significantly higher improvements. 

IT and business management are more and more being asked to move away from their traditional roles, such as IT being the "technology infrastructure gatekeeper", and instead become enablers across the enterprise of effective collaboration, big data consumers, and key players in driving desired business outcomes. Marketing leaders look to technology as a way to facilitate the customer's journey and his positive experience of it, bring more clients, and meet increasingly higher loyalty goals. They rely on IT projects to enable big data-based behavioral targeting anywhere in the global market. This means projects to analyze search engine results, improve website personalization and optimization, and building of mobile applications for a more personal experience. All these are projects that consultants with their communication, consulting and technical expertise are well prepared to help in order to bridge the expectation gap between IT and other business organizations.

In order to meet these 21st-century business challenges, Information Technology organizations have been transitioning from waterfall stage-gate project management approaches to agile development. The stage-gate method applies a step-by-step approach where waiting, reviewing and approving are required before moving to the next step in the project. Agile management emphasizes collaboration, no decision hierarchies, and few people roles for making quick, customer-focused small changes over time to deliver solutions that delight and amaze customers. Agile development has allowed many businesses to respond quickly to changing customer desires and expectations. But moving to continuous delivery is a struggle requiring focused, dedicated teams that are not well suited to the traditional matrix organization where people are resources whose time must be "chopped" into many pieces and shared among many projects. Agile teams meet frequently as often as daily but never waiting more than a week to do so.

Marketing people are externally focused. IT people are internally focused. The first works with customer emotions. The second works to increase efficiency. Big data analytic tools are used by the first and supported by the second. Consultants can be the glue that helps both come together in effective collaborations that deliver positive business outcomes in both global and local markets.

I suspect that many of you are familiar with the term "hard coding a value" whereby the age of an individual or their location is written into the condition (or action) of a business rule (in this case) as shown below:

if customer.age > 21 and customer.city == 'denver'

then ...

Such coding practices are perfectly expectable provided that the conditional values, age and city, never change. They become entirely unacceptable if a need for different values could be anticipated. A classic example of where this practice occurred that caused considerable heartache in the IT industry was the Y2K issue where dates were updated using only the last 2 digits of a four digit number because the first 2 digits were hard-coded to 19 i.e. 1998, 1999. All was well provided that the date did not advance to a time beyond the 1900’s since no one could be certain of what would happen when the millennia arrived (2000). A considerably amount of work (albeit boring) and money, approximately $200 billion, went into revising systems by way of software rewrites and computer chip replacements in order to thwart any detrimental outcomes. It is obvious how a simple change or an assumption can have sweeping consequences.

You may wonder what Y2K has to do with Business Rule Management Systems (BRMS). Well, what if we considered rules themselves to be hard-coded. If we were to write 100s of rules in Java, .NET or whatever language that only worked for a given scenario or assumption, would that not constitute hard-coded logic? By hard-coded, we obviously mean compiled. For example, if a credit card company has a variety of bonus campaigns, each with their own unique list of rules that may change within a week’s time, what would be the most effective way of writing software to deal with these responsibilities?

Programmers often tend to be sedentary people. Sitting in a chair and pressing keys, testing code, and planning out one logical step-wise strategy after another to get the computer to process data the way you want it to is just what life as a programmer is all about. But, is being too sedentary hindering a programmers max potential? In other words, will getting up, moving around, and getting the blood pumping make us better programmers? To answer this question more efficiently, we will need to consider the impact of exercise on various aspects of programming.

Alertness And Focus

It is no surprise that working up a sweat makes the mind wake up and become more alert. As the blood starts pumping, the body physically reacts in ways that helps the mind to better focus. And improving our focus might make us better programmers in the sense that we are more able to wrap our mind around a problem and deal with it more efficiently than if we feel sluggish and not so alert. However, improving one's focus with exercise can be augmented by taking such vitamins as B6, Coleen, and eating more saturated fats rather than so many sugars. Exercise alone may be a good start, but it is important to realize that the impact of exercise on overall focus can be enhanced when combined with other dietary practices. However, it never hurts to begin a day of programming with fifteen minutes of rigorous workout to give the mind a little extra push.

Increase In Intellect

Does exercise cause a programmer to become a smarter programmer? This is perhaps a trickier question. In some sense, it might seem as if exercise makes us more intelligent. But, this may be more because our focus is sharper than because of any increase in actual knowledge. For example, if you don't know how to program in Python, it is highly doubtful that exercising harder will all of a sudden transfer such insights directly to your brain. However, exercise might have another indirect impact on a programmer’s intellect that will help them to become a better programmer. The more a person exercises, the more stamina and energy they will tend to have, as compared to programmers who never exercise all that much. That additional energy and stamina might help a programmer to be able to push themselves to learn things more efficiently, simply because they aren't getting tired as much as they study new languages or coding techniques. If you have more energy and stamina throughout the day, you will likely be more productive as a programmer as well. Greater productivity can often make one program better simply because they actually push themselves to finish projects. Other programmers who do not exercise on a regular basis may simply lack the energy, stamina, and motivation to follow through and bring their programming projects to completion.

Memory

The ability to remember things and recall them quickly is key to being an efficient programmer. Getting up and getting real exercise may be central to making sure that one does not lose control of these cognitive abilities. According to the New York Times, article, Getting a Brain Boost Through Exercise, recent research studies on mice and humans have shown that, in both cases, exercise does in fact appear to promote better memory function as well as other cognitive factors like spacial sense. (1) Consequently, if a person intends to be a programmer for a long time and wants their mind to be able to remember things and recall them more easily, then exercise may need to become an essential part of such a programmer's daily routine.

As much as one might want to resist the need for exercise and be sedentary programmers, the simple fact is that exercise very well could improve our ability to program in numerous ways. More importantly, exercise is critical to improving and maintaining good health overall. Even if a person does not have much time to get up and move around during the day, there are exercises that one can do while sitting, which would be better to do than no exercise at all.

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